Refund policy

At Wicked Wolf Boutique, each item is handmade with care and personalized just for you. Because of the custom nature of our products, we have specific guidelines regarding returns, exchanges, and refunds.

❌ All Sales Are Final

Most items sold at Wicked Wolf Boutique are personalized, monogrammed, or custom-made to order. As a result, we do not accept returns, exchanges, or cancellations once an order is placed.

Please make sure to double-check all personalization details (monogram initials, spelling, colors, product options, etc.) before submitting your order.

✅ Exceptions – Damaged or Incorrect Orders

We will happily replace or refund items if:

  • The wrong item was sent

  • The product arrived with a clear manufacturing defect or damage

  • We made an error in personalization (e.g., incorrect monogram that does not match the order details)

To request a replacement or refund due to our error:

  1. Email support@wickedwolfboutique.com within 3 business days of receiving your order.

  2. Include your order number and clear photos of the item and issue.

  3. We’ll review your request and respond with next steps.

📦 Please note: We may require the item to be returned before issuing a replacement.

🚫 We Cannot Accept Returns For:

  • Incorrect monogram order or spelling entered by the customer

  • Customer error in selecting the wrong item, size, or color

  • Items that have been used or altered

  • Orders returned without prior approval

⏱️ Processing Time Reminder

Each item is crafted with care. Our standard production time is 7–10 business days before shipping. Please refer to your product’s listing for specific turnaround times.

📬 Lost, Delayed, or Damaged Shipments

We are not responsible for:

  • Packages lost or delayed by the carrier

  • Items marked "Delivered" but not received

  • Orders sent to the wrong address due to incorrect information at checkout

Please contact the shipping carrier directly for delivery issues. We will always do our best to assist, but once an order leaves our studio, it is in the carrier’s hands.

📣 Need Help?

If you have a concern about your order, please reach out:

📧 support@wickedwolfboutique.com
💬 Or use the chat feature on our website

We do not respond to order-related questions on social media to ensure accuracy and privacy.